Retail Sales Lead - Customer Experience Champion

Michaels Stores; Brea (CA); Presencial; USD 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Flexible spending accounts

Descripción de la vacante

Michaels is seeking a Sales Manager for the LA-BREA store to lead a high-performing selling culture, drive strong sales results, and create an engaging customer experience. You will oversee front-end and service operations, ensuring SOPs, brand standards, and operational expectations are met across daily activities.

Join a team focused on coaching, development, and flawless execution of store programs, with responsibilities including POS systems, loyalty enrollment, and omni-channel order

Formación

• 3+ years retail leadership experience.
• Proven ability to coach and develop a selling culture.
• Experience with POS and Self-Checkout systems.

Responsabilidades

• Lead front-end and service operations ensuring brand standards and sales KPIs.
• Coach team to deliver exceptional customer experiences.
• Oversee store programs like BOPIS, Same Day Delivery, and Loyalty enrollment.
• Train and develop team across departments.

Conocimientos

Retail leadership

Coaching

POS systems

Herramientas

POS systems

Descripción del empleo

Michaels is seeking a Sales Manager for the LA-BREA store to lead a high-performing selling culture, drive strong sales results, and create an engaging customer experience. You will oversee front-end and service operations, ensuring SOPs, brand standards, and operational expectations are met across daily activities.

Join a team focused on coaching, development, and flawless execution of store programs, with responsibilities including POS systems, loyalty enrollment, and omni-channel order