Retail Sales Pro — Customer Expert & Brand Advocate

New Balance; Lancaster (Lancaster County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Vacation time

Holidays

Parental leave

Associate discount

Job summary

New Balance in Lancaster, PA seeks a Retail Sales Associate to deliver exemplary customer service and product knowledge at the point of sale. You will greet customers, understand needs, educate on NB products, and guide transactions while keeping the floor neat and properly stocked.

The role involves selling techniques, promotions, proper labeling, and safety compliance. Prior retail experience is preferred, with opportunities for development within a global sportswear brand.

Qualifications

• Strong customer service and verbal communication skills.
• Team-oriented with ability to flourish in a store setting.
• Familiarity with cash register functions and basic math.
• Willingness to work a flexible schedule including weekends and holidays.
• Physical ability to lift up to 50 lbs with assistance and to stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Assist customers and guide them through the transaction process.
• Keep the sales floor neat, organized, and well stocked; ensure items are labeled and priced.
• Inform customers about promotions and fit customers with NB products.
• Follow safety regulations and report any accidents or incidents.
• Greet customers, close sales, and protect products through security measures.

Skills

Customer service

Verbal communication

Teamwork

Cash register

Basic math

Flexibility

Ladder & lifting

Job description

New Balance in Lancaster, PA seeks a Retail Sales Associate to deliver exemplary customer service and product knowledge at the point of sale. You will greet customers, understand needs, educate on NB products, and guide transactions while keeping the floor neat and properly stocked.

The role involves selling techniques, promotions, proper labeling, and safety compliance. Prior retail experience is preferred, with opportunities for development within a global sportswear brand.