Retail Sales Associate | Customer Experience Pro

New Balance, Inc.; Lancaster (Lancaster County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Vacation and holidays

Job summary

New Balance Lancaster is seeking Retail Sale Associates to provide exceptional customer service, share product knowledge, and support a smooth store operation. You will greet customers, help them find the right NB products, and process transactions with professionalism in a fast-paced environment.

Ideal candidates are people-oriented with strong communication skills, able to work a flexible schedule including weekends and holidays, and comfortable lifting up to 50 lbs as needed.

Qualifications

• Must be 18 years of age or older.
• People person with strong customer service.
• Retail experience a plus but not required.
• Excellent verbal communication and teamwork.

Responsibilities

• Greet customers, identify needs, educate on product features.
• Assist transactions using suggestive selling and closing techniques.
• Fit customers with New Balance products and explain benefits.
• Inform customers about current promotions and availability.
• Keep the sales floor neat, labeled, and stocked; monitor security.

Skills

Customer service

Verbal communication

Team player

Cash handling

Basic math

Flexible schedule

Lifting up to 50 lbs

Job description

New Balance Lancaster is seeking Retail Sale Associates to provide exceptional customer service, share product knowledge, and support a smooth store operation. You will greet customers, help them find the right NB products, and process transactions with professionalism in a fast-paced environment.

Ideal candidates are people-oriented with strong communication skills, able to work a flexible schedule including weekends and holidays, and comfortable lifting up to 50 lbs as needed.