Retail Sales & Merchandising Captain

Bloomingdale's Inc.; Paramus (NJ); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Holidays

Career growth opportunities

Job summary

Macy's in Paramus, NJ is seeking a Selling and Support Captain to deliver outstanding customer service, merchandising, and brand loyalty as an elevated hourly colleague. You will drive sales through Omni selling and work under a People Leader to meet daily priorities and standards.

Full-time schedules, competitive pay, health coverage, a 401(k) match, paid time off, eight holidays, and growth opportunities toward Personal Stylist or Sales/Customer Experience Manager await the right candidate.

Qualifications

• 1-2 years of direct retail experience preferred.
• Strong customer service and communication skills.
• Familiarity with point-of-sale technology.

Responsibilities

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or Equivalent

Tools

POS system

RF equipment

Job description

Macy's in Paramus, NJ is seeking a Selling and Support Captain to deliver outstanding customer service, merchandising, and brand loyalty as an elevated hourly colleague. You will drive sales through Omni selling and work under a People Leader to meet daily priorities and standards.

Full-time schedules, competitive pay, health coverage, a 401(k) match, paid time off, eight holidays, and growth opportunities toward Personal Stylist or Sales/Customer Experience Manager await the right candidate.