Omnichannel Sales & Service Lead

Macy's; Eatontown (NJ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Tuition reimbursement

401(k) match

Paid time off and paid holidays

Job summary

Macy's in Eatontown, NJ is seeking a Selling and Support Captain who will advocate for customers and drive results through promotional initiatives. This role includes leading colleagues and ensuring exceptional customer service while managing daily store activities.

The ideal candidate should have flexible availability and 1–2 years of retail experience. Benefits include merchandise discounts, performance incentives, and comprehensive health coverage.

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Effective communication with customers and colleagues.
• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent.

Responsibilities

• Fulfill customer orders and ensure exceptional customer service.
• Lead colleagues in executing assigned tasks.
• Enhance in-store experience by promoting the Macy’s app.
• Perform store opening and closing procedures.

Job description

Macy's in Eatontown, NJ is seeking a Selling and Support Captain who will advocate for customers and drive results through promotional initiatives. This role includes leading colleagues and ensuring exceptional customer service while managing daily store activities.

The ideal candidate should have flexible availability and 1–2 years of retail experience. Benefits include merchandise discounts, performance incentives, and comprehensive health coverage.