Retail Captain: Customer Experience Leader

Bloomingdale's Inc.; Paramus (NJ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Job summary

Macy's Inc. in Paramus, NJ is seeking a Selling and Support Captain to champion customer service, merchandising, and brand loyalty through Omni selling initiatives. As an elevated hourly colleague, you’ll deliver outstanding service, lead by example, and support store operations.

Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager, with a schedule that typically spans 30+ hours for full-time and 12-24 hours for part-time, depending on business needs.

Qualifications

• 1-2 years of direct retail experience preferred.
• Flexible availability including weekends and holidays.
• Strong communication and customer service mindset.

Responsibilities

• Fulfill customer orders, merchandising, processing new products, or supervising selling floor to deliver exceptional customer service.
• Lead colleagues in execution of assigned tasks.
• Provide fast feedback to improve customer experience.
• Ensure high level of customer service through problem-solving and customer-focused resolutions.
• Promote Macy's mobile app to enhance in-store experience.
• Plan and monitor total store activities with People Leaders.
• Provide continuous feedback to improve processes.
• Perform store opening and closing procedures and handle registers.
• Educate colleagues on POS technology and RF equipment to assist selling.
• Foster an environment of acceptance and respect with colleagues and customers.

Skills

Customer service

Leadership

Communication

Flexibility

Team coordination

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy's Inc. in Paramus, NJ is seeking a Selling and Support Captain to champion customer service, merchandising, and brand loyalty through Omni selling initiatives. As an elevated hourly colleague, you’ll deliver outstanding service, lead by example, and support store operations.

Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager, with a schedule that typically spans 30+ hours for full-time and 12-24 hours for part-time, depending on business needs.