Retail Sales Manager: Lead Growth & Experience

Michaels of Canada; Whitney Estates (NY); Vor Ort; USD 23.000 - 31.000; Vollzeit

Zusammenfassung

The Michaels Companies Inc. is seeking a Sales Manager for the Albany-Latham, NY store to lead a high-performing selling culture and drive strong sales results while delivering an engaging customer experience.

You will oversee front-end operations, coach teams, and ensure operational excellence, including BOPIS, Same Day Delivery, and loyalty participation to maximize customer satisfaction.

Qualifikationen

• 3+ years retail leadership experience.

Aufgaben

• Lead and manage SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Oversee POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.

Jobbeschreibung

The Michaels Companies Inc. is seeking a Sales Manager for the Albany-Latham, NY store to lead a high-performing selling culture and drive strong sales results while delivering an engaging customer experience.

You will oversee front-end operations, coach teams, and ensure operational excellence, including BOPIS, Same Day Delivery, and loyalty participation to maximize customer satisfaction.