Retail Sales Manager - Lead & Elevate Customer Experience

Michaels; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical insurance

Dental and vision coverage

Tuition assistance

Adoption assistance

Flexible spending accounts

Commuter benefits

Job summary

Michaels is hiring a Sales Manager for the Selinsgrove, PA store. You will lead front-end and service operations, drive sales results, and coach the team to deliver an engaging customer experience.

You will ensure SOPs are followed, participate in implementing store programs, and maintain brand standards while managing daily operations. The role requires at least 3 years of retail leadership, ability to work nights, weekends, and early mornings, and a focus on coaching, protection policies, and

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Coach team on selling behaviors and brand standards.

Responsibilities

• Lead front-end and service operations across the store.
• Drive strong sales results and customer experience.
• Coach and develop team members through structured onboarding and ongoing training.
• Ensure SOPs and Company programs are followed and standards maintained.
• Provide MOD coverage and floor leadership to maintain operations.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment (BOPIS/Same Day Delivery).
• Promote loyalty program enrollment and contribute to customer retention.

Skills

Retail leadership

Customer service

Team coaching

Job description

Michaels is hiring a Sales Manager for the Selinsgrove, PA store. You will lead front-end and service operations, drive sales results, and coach the team to deliver an engaging customer experience.

You will ensure SOPs are followed, participate in implementing store programs, and maintain brand standards while managing daily operations. The role requires at least 3 years of retail leadership, ability to work nights, weekends, and early mornings, and a focus on coaching, protection policies, and