Retail Sales Manager: Customer Experience Leader

The Michael's Companies; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Employee discounts

Job summary

The Michaels Companies is seeking a Retail Full Sales Manager in San Antonio, TX to lead a high-performing sales floor, champion customer service, and ensure brand standards are met across front-end and service operations. You will drive KPIs through coaching, daily execution, and effective staff development, while coordinating with store leadership on events, loyalty programs, and omnichannel fulfillment.

This role requires 3+ years of retail leadership, the ability to stand long hours, and

Qualifications

• 3+ years retail leadership experience.
• Ability to coach and develop team members.
• Proven track record of delivering KPI-driven results.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Model customer experience and selling behaviors to drive conversion.
• Provide MOD coverage and maintain store operations.
• Ensure accurate use of POS and Self-Checkout systems.
• Oversee Balloons, birthday party operations, and in-store programs.
• Promote and enroll customers in Loyalty Rewards.

Skills

Retail leadership

Customer experience

Team coaching

Tools

POS systems

Job description

The Michaels Companies is seeking a Retail Full Sales Manager in San Antonio, TX to lead a high-performing sales floor, champion customer service, and ensure brand standards are met across front-end and service operations. You will drive KPIs through coaching, daily execution, and effective staff development, while coordinating with store leadership on events, loyalty programs, and omnichannel fulfillment.

This role requires 3+ years of retail leadership, the ability to stand long hours, and