Retail Sales Manager: Customer Experience Lead

The Michael's Companies; Cedar Hill, Northern (TX, KY); Hybrid; USD 65,000 - 92,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Career growth

Job summary

The Michaels Companies is seeking a Sales Manager in Cedar Hill, TX to lead a high-performing store team and deliver strong sales with exceptional customer experience.

You will coach associates, uphold SOPs, and ensure smooth omni-channel operations including BOPIS and delivery. This role requires hands-on leadership, weekend/evening availability, and a focus on protecting assets and driving loyalty programs.

Qualifications

• Experience leading a retail team in a fast-paced store environment.
• Ability to coach staff on customer service and selling behaviors.
• Familiarity with SOPs, company programs, and policy adherence.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Model customer experience and selling behaviors to drive conversions.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS, Self-Checkout, and smooth transactions.
• Drive omni-channel service and in-store events (BOPIS, delivery).

Skills

Retail leadership

Customer experience

Team coaching

SOP compliance

POS systems

Inventory management

omni-channel service

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies is seeking a Sales Manager in Cedar Hill, TX to lead a high-performing store team and deliver strong sales with exceptional customer experience.

You will coach associates, uphold SOPs, and ensure smooth omni-channel operations including BOPIS and delivery. This role requires hands-on leadership, weekend/evening availability, and a focus on protecting assets and driving loyalty programs.