Retail Sales Manager: Lead Customer Experience & Growth

The Michael's Companies; Rosenberg (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Employee Assistance Program

Job summary

The Michaels Companies is seeking a Sales Manager in Rosenberg, TX to lead a high-performing store team and drive sales and service metrics. You will oversee front-end operations, ensure brand standards, and coach associates to deliver a top-tier customer experience.

Responsibilities include managing POS and checkout processes, customer engagement, and execution of in-store programs like events and loyalty enrollment. A strong focus on team development and operational excellence is required.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage store team to drive sales KPIs and customer experience.
• Ensure SOP compliance, brand standards, and operational execution.
• Provide MOD coverage and coaching for ongoing staff development.

Skills

Retail leadership

Customer service

Team coaching

POS proficiency

Tools

POS systems

Job description

The Michaels Companies is seeking a Sales Manager in Rosenberg, TX to lead a high-performing store team and drive sales and service metrics. You will oversee front-end operations, ensure brand standards, and coach associates to deliver a top-tier customer experience.

Responsibilities include managing POS and checkout processes, customer engagement, and execution of in-store programs like events and loyalty enrollment. A strong focus on team development and operational excellence is required.