Retail Sales Manager: Lead Customer Experience & Results

Michaels; Topeka (KS); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

401(k) with employer match

Job summary

Michaels is seeking a Sales Manager for the Topeka, KS store to lead a high-performing selling culture and deliver strong sales and service. You will supervise front-end and service operations, coach staff, and ensure adherence to brand standards and store policies.

The role requires 3+ years of retail leadership, ability to manage POS and omnichannel activities, and a focus on customer experience. Evening/weekend coverage is expected.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits.
• Champion MCC/Extend services, ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including Cut Bar oversight.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining Asset Protection practices to reduce shrink.

Job description

Michaels is seeking a Sales Manager for the Topeka, KS store to lead a high-performing selling culture and deliver strong sales and service. You will supervise front-end and service operations, coach staff, and ensure adherence to brand standards and store policies.

The role requires 3+ years of retail leadership, ability to manage POS and omnichannel activities, and a focus on customer experience. Evening/weekend coverage is expected.