Retail Sales Manager: Lead Customer Experience & Growth

Michaels; Wichita (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. seeks a Full Time Sales Manager at Wichita-Maize Rd, KS. You will lead a high-performing selling culture, drive key sales and service KPIs, and oversee front-end and service operations.

Expect coaching, SOP adherence, and strong customer focus in a fast-paced retail environment. Responsibilities include MOD coverage, POS usage excellence, loyalty enrollment, and cross-department leadership across Knit & Sew Shop, Custom Framing, and events.

Qualifications

• 3+ years retail leadership experience.
• Strong customer-service focus with coaching skills.
• Ability to lead by example and drive sales KPIs.

Responsibilities

• Lead and model selling behaviors to drive conversion and customer satisfaction.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Provide MOD coverage and maintain store conditions and operational continuity.

Skills

Retail leadership

Customer service

Team coaching

POS systems

Tools

POS System

Job description

The Michaels Companies Inc. seeks a Full Time Sales Manager at Wichita-Maize Rd, KS. You will lead a high-performing selling culture, drive key sales and service KPIs, and oversee front-end and service operations.

Expect coaching, SOP adherence, and strong customer focus in a fast-paced retail environment. Responsibilities include MOD coverage, POS usage excellence, loyalty enrollment, and cross-department leadership across Knit & Sew Shop, Custom Framing, and events.