Retail Sales Manager — Lead a High-Impact Team

Warby Parker; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401(k) with company match

Paid holidays and vacation

Job summary

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and drive exceptional glasses-shopping experiences. You will participate in process ideation, special projects, and store operations while collaborating with our leadership team.

The role emphasizes customer service, team leadership, and hands-on involvement in training, scheduling, and performance reviews. This is a full-time, in-store position in New York.

Qualifications

• Retail experience with at least 1 year in a management role.
• Strong interpersonal and customer-service skills.
• Experience leading a small-to-mid sized team in a retail/sales setting.
• Ability to develop processes and improve store operations.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee inventory management procedures.
• Develop new processes to improve customer service and shopping experiences.
• Manage daily zoning schedules and open/close the store.
• Lead shift start/end meetings and roundtables.
• Direct a team of 8-10 team members and model great service.
• Assist with biannual performance reviews and onboarding.

Skills

Retail management

Customer service

Interpersonal skills

Team leadership

Store operations

Job description

Warby Parker is seeking a service-oriented Sales Manager to lead a team of Retail Advisors and drive exceptional glasses-shopping experiences. You will participate in process ideation, special projects, and store operations while collaborating with our leadership team.

The role emphasizes customer service, team leadership, and hands-on involvement in training, scheduling, and performance reviews. This is a full-time, in-store position in New York.