Retail Sales Manager: Elevate Customer Experience & Results

Michaels; Connecticut; Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Tuition assistance

Adoption assistance

Commuter benefits

Job summary

Michaels in Lisbon, CT is seeking a proactive Sales Manager to drive a high-performing selling culture and oversee front-end operations, ensuring brand standards and strong customer service. You will coach teams, manage POS and self-checkout, and lead initiatives across loyalty programs and omni-channel services.

The role requires at least 3+ years in retail leadership and offers opportunities to influence store performance and customer satisfaction in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture in-store.
• Coach team to deliver optimal customer experiences and selling behaviors.
• Ensure front-end and service operations run smoothly, with strong KPI results.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Asset protection

Tools

POS systems

Job description

Michaels in Lisbon, CT is seeking a proactive Sales Manager to drive a high-performing selling culture and oversee front-end operations, ensuring brand standards and strong customer service. You will coach teams, manage POS and self-checkout, and lead initiatives across loyalty programs and omni-channel services.

The role requires at least 3+ years in retail leadership and offers opportunities to influence store performance and customer satisfaction in a fast-paced environment.