Sales Manager: Elevate Customer Experience & Sales

The Michael's Companies; Connecticut; Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies in Lisbon, CT seeks a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

You will coach teammates, manage SOP adherence, drive omni-channel service like BOPIS and delivery, promote the Loyalty Rewards Program, and oversee events such as

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate use of POS and Self-Checkout systems, supporting smooth transactions.
• Oversee Balloons, birthday party operations, and in-store programs and events.
• Promote and enroll customers in Loyalty Rewards Program to drive retention.
• Champion MCC/Extend services and protection plans.
• Drive sales and operational excellence in Knit & Sew Shop and Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery.
• Support Custom Framing operations and training of team members.
• Maintain Asset Protection practices and reduce shrink.
• Other duties as assigned.

Job description

The Michaels Companies in Lisbon, CT seeks a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

You will coach teammates, manage SOP adherence, drive omni-channel service like BOPIS and delivery, promote the Loyalty Rewards Program, and oversee events such as