Retail Sales Manager: Lead Customer Experience & Growth

Socket.dev; Lisbon (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discounts

Job summary

The Michaels Companies Inc. is seeking a Store Sales Manager in Lisbon, CT to lead a high‑performing selling culture, drive sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, ensuring SOPs, brand standards, and operational expectations are consistently met. With 3+ years of retail leadership, you will coach teams, manage POS operations, and promote loyalty programs while supporting in-store events and omni-channel services.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion selling culture to drive conversion and customer satisfaction.
• Manage front-end and service operations, ensuring SOPs and brand standards are followed.
• Provide Manager-on-Duty coverage and maintain floor leadership and service excellence.
• Oversee POS and Self-Checkout operations to support smooth transactions.
• Drive omni-channel services and loyalty program enrollment to boost retention.

Skills

Retail leadership

Job description

The Michaels Companies Inc. is seeking a Store Sales Manager in Lisbon, CT to lead a high‑performing selling culture, drive sales results, and deliver an engaging customer experience.

You will oversee front-end and service operations, ensuring SOPs, brand standards, and operational expectations are consistently met. With 3+ years of retail leadership, you will coach teams, manage POS operations, and promote loyalty programs while supporting in-store events and omni-channel services.