Retail Sales Manager: Elevate Customer Experience & KPIs

Michaels Stores; Dickinson (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels Stores in League City, TX is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results with an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of brand standards and SOPs.

Responsibilities include MOD coverage, coaching teammates, managing POS/Self-Checkout, and driving omni-channel services like BOPIS and Same Day Delivery, while promoting loyalty programs and

Qualifications

• 3+ years retail leadership experience.
• Strong customer service focus and coaching skills.
• Experience with POS and checkout operations.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations, ensuring brand standards.
• Coach team members to improve selling behaviors and KPI outcomes.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems for transactions.
• Drive omni-channel initiatives including BOPIS and Same Day Delivery.
• Promote loyalty programs and protection plans to customers.
• Train, coach, and develop employees through onboarding and ongoing skills.

Skills

Retail leadership

Customer service coaching

POS systems

Tools

POS terminals

Self-Checkout

Job description

Michaels Stores in League City, TX is seeking a Sales Manager to lead a high-performing selling culture across the store and drive strong sales results with an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of brand standards and SOPs.

Responsibilities include MOD coverage, coaching teammates, managing POS/Self-Checkout, and driving omni-channel services like BOPIS and Same Day Delivery, while promoting loyalty programs and