Retail Sales Manager: Elevate Customer Experience & Growth

michaels; Dickinson (TX); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. in League City, TX seeks a Sales Manager to lead a high-performing selling culture across the store, champion customer experience, and oversee front-end and service operations to ensure brand standards and operational excellence.

You will coach teams, drive omni-channel service including BOPIS and Same Day Delivery, promote the Loyalty Rewards Program, and partner with store leadership to achieve sales and KPI targets.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach team to deliver strong customer experience and selling behaviors.
• Oversee front-end and service operations to ensure SOPs and brand standards.
• Drive omni-channel service (BOPIS, Same Day Delivery) and efficient order fulfillment.

Job description

The Michaels Companies Inc. in League City, TX seeks a Sales Manager to lead a high-performing selling culture across the store, champion customer experience, and oversee front-end and service operations to ensure brand standards and operational excellence.

You will coach teams, drive omni-channel service including BOPIS and Same Day Delivery, promote the Loyalty Rewards Program, and partner with store leadership to achieve sales and KPI targets.