Retail Sales Manager - Elevate Customer Experience & Growth

Michaels Stores; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental and vision coverage

Telemedicine services

Commuter benefits

Tuition assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Harrisburg, PA, is seeking a Sales Manager to lead front-end and service operations, drive sales KPIs, and deliver an engaging customer experience. You will coach and develop a high-performing team while upholding brand standards and SOPs.

This role oversees POS and Self-Checkout, supports Loyalty and protection plan programs, and coordinates events and in-store programs. Regular nights, weekends and early shifts are required, with a focus on operational excellence

Qualifications

• 3+ years retail leadership experience.
• Strong customer service coaching and team development.
• Ability to drive store KPIs and uphold SOPs.
• Willingness to work nights, weekends and early hours.

Responsibilities

• Lead front-end and service operations to ensure selling excellence.
• Coach associates to deliver best-in-class customer experiences.
• Monitor and improve KPI performance and store standards.
• Oversee POS, Self-Checkout, and omni-channel processes.
• Coordinate in-store programs and events and loyalty enrollment.
• Maintain asset protection and safety practices.

Skills

Retail leadership

Customer experience

Team coaching

KPI driving

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Harrisburg, PA, is seeking a Sales Manager to lead front-end and service operations, drive sales KPIs, and deliver an engaging customer experience. You will coach and develop a high-performing team while upholding brand standards and SOPs.

This role oversees POS and Self-Checkout, supports Loyalty and protection plan programs, and coordinates events and in-store programs. Regular nights, weekends and early shifts are required, with a focus on operational excellence