Retail Sales Manager: Customer Experience Leader

Michaels Stores; Bloomsburg (Columbia County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with employer match

Healthcare benefits

Employee discounts

Job summary

The Michaels Companies Inc. operates over 1,300 stores and is a leading destination for creativity and celebration. Bloomsburg, PA stores seek a Sales Manager to lead selling culture, front-end operations, and customer experience, driving key sales and service KPIs.

The role involves coaching teams, managing day-to-day operations, and ensuring omni-channel service such as BOPIS and delivery while promoting loyalty programs and protection plans.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and company programs.
• Ensure execution of policies and standards, holding team accountable for store conditions and results.
• Coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout systems for smooth transactions.

Skills

Retail leadership

Job description

The Michaels Companies Inc. operates over 1,300 stores and is a leading destination for creativity and celebration. Bloomsburg, PA stores seek a Sales Manager to lead selling culture, front-end operations, and customer experience, driving key sales and service KPIs.

The role involves coaching teams, managing day-to-day operations, and ensuring omni-channel service such as BOPIS and delivery while promoting loyalty programs and protection plans.