Retail Sales Manager: Elevate Customer Experience & Store Growth

Michaels Stores; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical, dental, and vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

various voluntary insurance options

employee discounts

partner discount programs

Job summary

The Sales Manager at Michaels Stores Pitt-Robinson Township, PA leads front-end operations, champions a high-performing selling culture, and drives strong sales results through coaching and day-to-day execution.

You will oversee SOPs, customer experience, loyalty programs, and in-store events, partnering with store leadership to deliver sales and service excellence across omni-channel channels.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations with focus on selling behaviors and brand standards.
• Coach teams to improve customer experience and achieve sales KPIs.
• Provide MOD coverage and ensure efficient day-to-day execution.
• Oversee SOP adherence, store conditions, and asset protection practices.
• Drive omni-channel services including BOPIS and Same Day Delivery.

Skills

Retail leadership

Job description

The Sales Manager at Michaels Stores Pitt-Robinson Township, PA leads front-end operations, champions a high-performing selling culture, and drives strong sales results through coaching and day-to-day execution.

You will oversee SOPs, customer experience, loyalty programs, and in-store events, partnering with store leadership to deliver sales and service excellence across omni-channel channels.