Store Sales Leader: Customer Experience & Ops

The Michael's Companies; Camp Hill (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies Inc. is seeking a Retail Sales Manager in Camp Hill, PA. You will lead front-end and service operations, coach the team, and drive sales while ensuring brand standards and operational excellence.

As Store Lead, you will manage POS systems, support in-store programs like Loyalty Rewards, and deliver a high-quality customer experience across daily operations and events.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Strong customer service and coaching skills.
• Experience enforcing SOPs and company programs.

Responsibilities

• Assist Store Manager in leading SOP adherence and policy execution.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and floor leadership.
• Ensure accurate use of POS and Self-Checkout systems.
• Oversee store programs such as Loyalty Rewards and in-store events.

Skills

Retail leadership

Customer service

Team coaching

SOP adherence

POS operations

Tools

POS

Self-Checkout

Job description

The Michaels Companies Inc. is seeking a Retail Sales Manager in Camp Hill, PA. You will lead front-end and service operations, coach the team, and drive sales while ensuring brand standards and operational excellence.

As Store Lead, you will manage POS systems, support in-store programs like Loyalty Rewards, and deliver a high-quality customer experience across daily operations and events.