Retail Sales Leader — Elevate Customer Experience

Michaels Stores; Cedar Hill (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Benefits overview

Job summary

The Michaels Companies Inc. is seeking a Sales Manager at the Cedar Hill, TX store to lead a high-performing team and promote a best-in-class customer experience. You will drive sales KPIs, motivate staff, and ensure consistency in SOPs, operations, and brand standards.

Responsibilities include coaching on selling behaviors, managing POS operations, and supporting omni-channel initiatives such as BOPIS and delivery. Nights, weekends, and early mornings are required.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and coach store team to deliver customer-focused service.
• Drive selling culture and brand standards across the store.
• Oversee front-end and service operations to meet KPIs.

Skills

Retail leadership

Customer service coaching

Team development

POS systems

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager at the Cedar Hill, TX store to lead a high-performing team and promote a best-in-class customer experience. You will drive sales KPIs, motivate staff, and ensure consistency in SOPs, operations, and brand standards.

Responsibilities include coaching on selling behaviors, managing POS operations, and supporting omni-channel initiatives such as BOPIS and delivery. Nights, weekends, and early mornings are required.