Retail Sales Manager: Elevate Customer Experience & Growth

The Michael's Companies; Durham (NC); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Employee discounts

401(k) with employer match

Job summary

The Michaels Companies in Durham, NC is seeking a part-time Sales Manager to lead a high-performing selling culture in-store, drive sales results, and deliver an engaging customer experience.

You will supervise front-end and service operations, coach for SOP compliance, manage POS and Self-Checkout, and support events like Balloons and in-store programs while maintaining store standards.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to ensure SOPs and company programs are followed.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.

Job description

The Michaels Companies in Durham, NC is seeking a part-time Sales Manager to lead a high-performing selling culture in-store, drive sales results, and deliver an engaging customer experience.

You will supervise front-end and service operations, coach for SOP compliance, manage POS and Self-Checkout, and support events like Balloons and in-store programs while maintaining store standards.