Retail Sales Manager: Customer Experience Leader

Michaels of Canada; Virginia; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Job summary

The Michaels Companies Inc. in Richmond, VA seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales and a customer-focused experience.

You will oversee front-end and service operations, coaching the team to uphold brand standards and SOPs, while ensuring effective day-to-day execution. This role covers MOD coverage, POS and Self-Checkout mastery, and omni-channel initiatives like BOPIS and Same Day Delivery, with a focus on loyalty programs, loss

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Ability to train and coach team members to standards.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end, service operations, and checkout excellence.
• Coach staff on customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and floor leadership.
• Drive omni-channel services (BOPIS, Same Day Delivery).
• Enforce SOPs, policies and brand standards.
• Promote loyalty programs and protect assets.

Skills

Retail leadership

Customer experience coaching

Operations management

POS & self-checkout systems

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Richmond, VA seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales and a customer-focused experience.

You will oversee front-end and service operations, coaching the team to uphold brand standards and SOPs, while ensuring effective day-to-day execution. This role covers MOD coverage, POS and Self-Checkout mastery, and omni-channel initiatives like BOPIS and Same Day Delivery, with a focus on loyalty programs, loss