Retail Sales Manager - Customer Experience & Store Ops

The Michael's Companies; Warner Robins (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Employee discounts

401(k) plan

Discounts on crafts and supplies

Job summary

The Michaels Companies is seeking a Sales Manager for the Warner Robins, GA store to lead a high-performing team, uphold SOPs, and drive sales while delivering an engaging customer experience.

You will coach associates, manage day-to-day operations, oversee POS and self-checkout, promote loyalty programs, and coordinate in-store events like parties, crafts, and services, ensuring strong KPI results.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Ability to lead a team to achieve sales and service KPIs.
• Strong coaching and customer-focused mindset.

Responsibilities

• Lead and model SOPs, company programs, and store standards.
• Coach team to deliver exceptional Customer Experience and ART of Selling.
• Oversee POS, Self-Checkout, loyalty programs, and in-store events.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout

Loyalty programs

Job description

The Michaels Companies is seeking a Sales Manager for the Warner Robins, GA store to lead a high-performing team, uphold SOPs, and drive sales while delivering an engaging customer experience.

You will coach associates, manage day-to-day operations, oversee POS and self-checkout, promote loyalty programs, and coordinate in-store events like parties, crafts, and services, ensuring strong KPI results.