Omni-Channel Retail Sales Leader

Michaels; Warner Robins (GA); On-site; USD 52,000 - 74,000; Full time

Job summary

Michaels Stores in Warner Robins, GA is seeking a Sales Manager who will lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will coach the team and manage front-end and service operations to ensure brand standards and effective day-to-day execution.

This role requires 3+ years retail leadership experience and readiness to work nights, weekends, and early mornings, while supporting events, loyalty programs, and store-wide

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Proven coaching and customer experience improvement.

Responsibilities

• Lead and coach store team to achieve sales and service KPIs.
• Ensure SOPs and company programs are followed and store standards met.
• Manage POS and Self-Checkout operations for smooth transactions.
• Oversee Loyalty Rewards Program enrollment and drive retention.
• Provide Manager-on-Duty coverage and maintain floor leadership.

Skills

Retail leadership

Coaching & development

Customer experience

Tools

POS systems

Self-Checkout systems

Loyalty programs

Job description

Michaels Stores in Warner Robins, GA is seeking a Sales Manager who will lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will coach the team and manage front-end and service operations to ensure brand standards and effective day-to-day execution.

This role requires 3+ years retail leadership experience and readiness to work nights, weekends, and early mornings, while supporting events, loyalty programs, and store-wide