Retail Sales Leader: Drive Customer Experience

Michaels Stores; Athens (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Michaels Stores in Athens, GA seeks a Sales Manager to lead a high‑performing selling culture and ensure outstanding customer experiences. The role focuses on front-end operations, service norms, and day‑to‑day execution supporting KPI achievement.

You will coach staff, uphold brand standards, and drive store performance through effective leadership, customer focus, and efficient operations, including POS and omni‑channel tasks.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading store operations and SOP compliance.
• Model and coach Customer Experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain high service standards.
• Oversee front-end operations, POS and Self-Checkout efficiency.
• Support loyalty program enrollment and omni‑channel order fulfillment.
• Train, coach, and develop team members across departments.

Skills

Retail leadership

Customer experience

Coaching

Team leadership

Tools

POS system

Self-checkout

Job description

Michaels Stores in Athens, GA seeks a Sales Manager to lead a high‑performing selling culture and ensure outstanding customer experiences. The role focuses on front-end operations, service norms, and day‑to‑day execution supporting KPI achievement.

You will coach staff, uphold brand standards, and drive store performance through effective leadership, customer focus, and efficient operations, including POS and omni‑channel tasks.