Retail Sales Manager - Customer Experience Leader

Michaels of Canada; Sturbridge (MA); In loco; USD 23.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Adoption assistance

Commuter benefits

Telemedicine services

Descrizione del lavoro

The Michaels Companies Inc. in Sturbridge, MA is seeking a Sales Manager to lead a high‑performing store team and champion a strong customer experience.

You will oversee front‑end operations, POS systems, and store programs to drive sales, service quality, and adherence to company standards. Key responsibilities include coaching staff, ensuring SOP compliance, managing MOD coverage, and supporting omnichannel services such as BOPIS and Same Day Delivery.

Competenze

• 3+ years retail leadership experience.
• Ability to work nights, weekends and early mornings.

Mansioni

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and uphold floor leadership and service standards.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Promote and enroll customers in the Loyalty Rewards Program to drive retention.
• Drive sales and operational excellence in assigned departments and omni‑channel services.

Strumenti

POS systems

Self-Checkout

Descrizione del lavoro

The Michaels Companies Inc. in Sturbridge, MA is seeking a Sales Manager to lead a high‑performing store team and champion a strong customer experience.

You will oversee front‑end operations, POS systems, and store programs to drive sales, service quality, and adherence to company standards. Key responsibilities include coaching staff, ensuring SOP compliance, managing MOD coverage, and supporting omnichannel services such as BOPIS and Same Day Delivery.