Retail Sales Manager - Customer Experience Leader

Warby Parker; Silver Spring (MD); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Vision insurance

Dental insurance

401(k)

Free eyewear

Descrizione del lavoro

Warby Parker is opening a new store and seeking a Sales Manager to lead a team of Retail Advisors. You will drive customer-focused service, help ideate process improvements, and participate in special projects that shape our retail operations.

You will oversee daily store functions, coach 8–10 team members, and collaborate with Store Leaders on performance reviews and training while delivering Warby Parker's service standards.

Competenze

• 1+ year in a management position within retail.
• Exceptional interpersonal skills for customer interactions.
• Managerial experience in sales or operations at a complex retailer.
• Self-starter with entrepreneurial spirit and eagerness to learn.
• Positive, energetic team player with long hours stamina.
• Commitment to respectful, inclusive service culture.
• Not listed on LEIE.

Mansioni

• Communicate Warby Parker's values and brand philosophy to customers.
• Own troubleshooting for the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop new processes to improve customer service and shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift huddles and end-of-day meetings.
• Direct a team of 8-10, modeling great service.
• Assist with biannual performance reviews with leadership.
• Support new hire onboarding and ongoing training.
• Foster a respectful, service-minded work culture.

Conoscenze

Retail management

Customer service

Team leadership

POS system

Strumenti

POS system

Descrizione del lavoro

Warby Parker is opening a new store and seeking a Sales Manager to lead a team of Retail Advisors. You will drive customer-focused service, help ideate process improvements, and participate in special projects that shape our retail operations.

You will oversee daily store functions, coach 8–10 team members, and collaborate with Store Leaders on performance reviews and training while delivering Warby Parker's service standards.