Retail Sales Manager: Customer Experience Leader

The Michael's Companies; Orland Park (IL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Job summary

The Michaels Companies in Orland Park, IL, is seeking a Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will drive front-end operations, sales, and service delivery while upholding brand standards and store policies.

You will coach teams, manage KPIs, and coordinate with Store Management to ensure efficient daily execution and accurate POS usage. This role requires flexibility for nights, weekends, and early shifts.

Qualifications

• 3+ years retail leadership experience.
• Strong coaching and development skills.
• Ability to manage front-end operations and drive KPI results.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Model and coach Customer Experience and selling behaviors to boost conversion and satisfaction.
• Provide Manager-on-Duty coverage, uphold service standards, and ensure operational continuity.

Skills

Retail leadership

Customer-focused coaching

Team development

Tools

POS & Self-Checkout systems

Job description

The Michaels Companies in Orland Park, IL, is seeking a Sales Manager to lead a high-performing store team and deliver exceptional customer experiences. You will drive front-end operations, sales, and service delivery while upholding brand standards and store policies.

You will coach teams, manage KPIs, and coordinate with Store Management to ensure efficient daily execution and accurate POS usage. This role requires flexibility for nights, weekends, and early shifts.