Retail Sales Manager: Elevate Customer Experience & Growth

Michaels Stores; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Tuition assistance

Job summary

Michaels Stores in Orlando, FL is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results and deliver an engaging customer experience. The role oversees front-end operations, service standards, and day-to-day execution to meet KPIs.

You will coach staff, ensure SOP compliance, and manage responsibilities across store operations, including BOPIS, loyalty enrollment, and weekend/evening coverage. This position emphasizes leadership and customer focus.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store and drive strong sales results.
• Oversee front-end and service operations ensuring brand standards and SOP compliance.
• Coach and develop team members to improve customer experience and selling behaviors.

Job description

Michaels Stores in Orlando, FL is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results and deliver an engaging customer experience. The role oversees front-end operations, service standards, and day-to-day execution to meet KPIs.

You will coach staff, ensure SOP compliance, and manage responsibilities across store operations, including BOPIS, loyalty enrollment, and weekend/evening coverage. This position emphasizes leadership and customer focus.