Retail Sales Manager & Customer Experience Leader

Michaels Stores; Greensboro (NC); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Employee discounts

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager for the Greensboro, NC store to lead a high-performing selling culture, drive sales results, and deliver a superior customer experience.

You will oversee front-end and service operations, ensure adherence to brand standards, and coach teams to execute selling behaviors across daily store activities. Responsibilities include optimizing POS operations, managing Customer Experience initiatives, and leading store programs such as BOPIS, Same

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage SOPs and Company programs to ensure compliance with laws and requirements.
• Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and service standards.
• Oversee POS and Self-Checkout operations to ensure smooth transactions.
• Drive omni-channel service including BOPIS and Same Day Delivery.

Skills

Retail leadership

Job description

The Michaels Companies, Inc. is seeking a Sales Manager for the Greensboro, NC store to lead a high-performing selling culture, drive sales results, and deliver a superior customer experience.

You will oversee front-end and service operations, ensure adherence to brand standards, and coach teams to execute selling behaviors across daily store activities. Responsibilities include optimizing POS operations, managing Customer Experience initiatives, and leading store programs such as BOPIS, Same