Retail Sales Manager: Customer Experience Leader

Michaels; Gastonia (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Health insurance

Job summary

Michaels in Gastonia, NC is seeking a Sales Manager to drive a high-performing selling culture across the store. You will lead front-end and service operations to boost sales, model excellent customer service, and ensure adherence to SOPs and brand standards.

This role emphasizes coaching, loyalty programs, and omni-channel fulfillment to enhance the customer experience. As a Store Leader, you will cover MOD shifts, manage operations, and partner with teams to deliver strong KPI performance

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to drive sales and customer experience.
• Coach team on selling behaviors and brand standards.
• Ensure SOPs and company programs are followed.
• Provide MOD coverage and maintain floor leadership during shifts.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.

Skills

Retail leadership

Customer service

Job description

Michaels in Gastonia, NC is seeking a Sales Manager to drive a high-performing selling culture across the store. You will lead front-end and service operations to boost sales, model excellent customer service, and ensure adherence to SOPs and brand standards.

This role emphasizes coaching, loyalty programs, and omni-channel fulfillment to enhance the customer experience. As a Store Leader, you will cover MOD shifts, manage operations, and partner with teams to deliver strong KPI performance