Retail Sales Manager - Customer Experience Leader

Michaels; Camarillo (CA); Sur place; USD 24 000 - 32 000; Plein temps

Résumé du poste

Michaels in Camarillo, CA seeks a Sales Manager to lead a high-performing store team, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, ensure brand standards, and coach staff to apply selling behaviors and protect assets.

Responsibilities include managing SOP adherence, providing Manager-on-Duty coverage, optimizing POS and self-checkout use, promoting loyalty programs, and supporting omni-channel services such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Experience leading adherence to SOPs and company programs.
• Coaching staff on Customer Experience and selling behaviors.

Responsabilités

• Lead front-end and service operations, upholding brand standards and selling behaviors.
• Coach and develop team to drive conversion and customer satisfaction.
• Provide Manager-on-Duty coverage and maintain operational continuity.
• Oversee POS and Self-Checkout usage for smooth transactions.
• Drive omni-channel services and in-store programs.

Connaissances

Retail leadership

Customer experience coaching

Sales performance

Operations execution

Outils

POS systems

Self-checkout

Description du poste

Michaels in Camarillo, CA seeks a Sales Manager to lead a high-performing store team, drive sales, and deliver an engaging customer experience. You will oversee front-end operations, ensure brand standards, and coach staff to apply selling behaviors and protect assets.

Responsibilities include managing SOP adherence, providing Manager-on-Duty coverage, optimizing POS and self-checkout use, promoting loyalty programs, and supporting omni-channel services such as BOPIS and Same Day Delivery.