Retail Sales Manager: Customer Experience Leader

Michaels of Canada; Camarillo (CA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Flexible spending account

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. in Camarillo, CA is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales while ensuring an engaging customer experience.

You will oversee front-end and service operations, maintain brand standards, and coach the team to achieve KPIs across daily store tasks. Responsibilities include coaching on customer experience, managing POS and Self-Checkout, coordinating store programs, and maintaining omni-channel service like BOPIS and Same

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs to ensure compliance with applicable laws and requirements.
• Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.

Job description

The Michaels Companies Inc. in Camarillo, CA is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales while ensuring an engaging customer experience.

You will oversee front-end and service operations, maintain brand standards, and coach the team to achieve KPIs across daily store tasks. Responsibilities include coaching on customer experience, managing POS and Self-Checkout, coordinating store programs, and maintaining omni-channel service like BOPIS and Same