Retail Sales Manager: Customer Experience Leader

Michaels; Bridgeport (CT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager in Bridgeport, CT to lead selling culture, manage front-end operations, and drive customer-focused results.

You will coach the team to deliver strong sales and service, ensure SOP adherence, and uphold brand standards while executing day-to-day store operations. Responsibilities include coaching, MOD coverage, omni-channel service, and loyalty program promotion, with emphasis on safety and asset protection.

Qualifications

• 3+ years retail leadership experience.
• Ability to train, coach and develop team members.
• Flexibility to work nights, weekends and early mornings.

Responsibilities

• Lead front-end and service operations to ensure selling behaviors and brand standards.
• Coach team to improve customer experience and achieve KPIs.
• Provide MOD coverage, maintain floor leadership and operational continuity.
• oversee POS and Self-Checkout transactions to support customers.

Skills

Retail leadership

Customer experience coaching

POS systems proficiency

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, Inc. is seeking a Sales Manager in Bridgeport, CT to lead selling culture, manage front-end operations, and drive customer-focused results.

You will coach the team to deliver strong sales and service, ensure SOP adherence, and uphold brand standards while executing day-to-day store operations. Responsibilities include coaching, MOD coverage, omni-channel service, and loyalty program promotion, with emphasis on safety and asset protection.