Retail Sales Manager - Customer Experience Lead

Michaels; New Jersey; Hybrid; USD 23,000 - 31,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental and vision coverage

Employee discounts

Tuition assistance

Job summary

Michaels Cedar Knolls, NJ seeks a Sales Manager to lead front-end and service operations, coaching a high-performing team to deliver a superior customer experience and achieve store KPIs.

The role requires 3+ years of retail leadership and hands-on coaching, with responsibilities including POS operation, loyalty programs, and omni-channel services. This on-site position includes nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience
• Customer-focused coaching and day-to-day execution

Responsibilities

• Lead and champion a high-performing selling culture across the store
• Oversee front-end and service operations to ensure brand standards
• Coach and develop team to improve sales KPIs and customer experience
• Provide Manager-on-Duty coverage and maintain floor leadership
• Ensure accurate use of POS and Self-Checkout systems
• Drive in-store programs and omni-channel services including BOPIS
• Train, coach and develop team members through onboarding

Skills

Retail leadership

Customer experience coaching

Staff training

POS operations

Omni-channel service

Tools

POS systems

Self-Checkout systems

Job description

Michaels Cedar Knolls, NJ seeks a Sales Manager to lead front-end and service operations, coaching a high-performing team to deliver a superior customer experience and achieve store KPIs.

The role requires 3+ years of retail leadership and hands-on coaching, with responsibilities including POS operation, loyalty programs, and omni-channel services. This on-site position includes nights, weekends, and early mornings.