Retail Sales Leader & Team Coach

The Brand House Collective; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

The Brand House Collective in Nashville is seeking a Sales Leader to drive in-store and online selling excellence. You will model customer-obsessed service, coach the team, and collaborate with the Store Manager to execute business plans and keep merchandise looking its best.

You will lead by example, greet customers, educate on promotions, manage store operations, and ensure accurate inventory and loss prevention while delivering a superior shopping experience.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.

Skills

Retail management

Customer service

Communication skills

Team leadership

Flexible scheduling

Education

High School Diploma or GED

college preferred

Job description

The Brand House Collective in Nashville is seeking a Sales Leader to drive in-store and online selling excellence. You will model customer-obsessed service, coach the team, and collaborate with the Store Manager to execute business plans and keep merchandise looking its best.

You will lead by example, greet customers, educate on promotions, manage store operations, and ensure accurate inventory and loss prevention while delivering a superior shopping experience.