Retail Sales Leader: Customer-Obsessed Team Coach

The Brand House Collective; Olathe (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

The Brand House Collective is seeking a Sales Leader who focuses on customer obsession, strong product knowledge, and visual presentation skills. You will collaborate with the Store Manager and team to execute store business plans and model excellent customer behavior to maximize sales.

You will guide the team, reinforce company policies, and lead by example through daily MOD responsibilities, stockroom organization, and merchandise presentation to deliver a first-class shopping experience.

Qualifications

• Requires a High School Diploma or GED; college preferred.
• Minimum 1 year of management experience in retail or service industries.
• Strong communication skills and customer selling experience are required.
• Energetic, people- and results-oriented with a drive to succeed.
• Valid Driver's license is required.
• Ability to handle and transport company funds to the designated bank.
• Ability to communicate clearly in writing and verbally.
• Availability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Flexible schedule to meet store needs; work independently or with a team.

Responsibilities

• Leads, supports and values customer selling in both in-store and online shopping experiences.
• Fosters a customer-obsessed culture prioritizing selling behaviors with proactive greetings, re-engagement, education, add-ons, and thanks.
• Contributes to sales growth and store profitability understanding their role in it.
• Reads customer cues and responds to create an exceptional in-store experience.
• Educates customers on loyalty programs, promotions and merchandise to support basket growth.
• Act as a brand ambassador, treating customers and colleagues with respect and professionalism.
• Leads by example and ensures adherence to company policies and procedures.
• Performs Manager on Duty duties including opening/closing, supervision, and store operations.
• Assists with freight processing, stockroom organization, and merchandising presentation; maintains inventory accuracy.
• Upholds Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.
• Performs other duties as needed.

Skills

Customer selling

Retail management

Communication skills

Team leadership

Sales coaching

Adaptability

Time management

Interpersonal savvy

Education

High School Diploma or GED

College preferred

Tools

POS system

Registers

Handheld devices

Job description

The Brand House Collective is seeking a Sales Leader who focuses on customer obsession, strong product knowledge, and visual presentation skills. You will collaborate with the Store Manager and team to execute store business plans and model excellent customer behavior to maximize sales.

You will guide the team, reinforce company policies, and lead by example through daily MOD responsibilities, stockroom organization, and merchandise presentation to deliver a first-class shopping experience.