Customer-Obsessed Retail Sales Leader & Coach

The Brand House Collective; Bellevue (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

The Brand House Collective is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills to execute store business plans. You will model exceptional customer interactions and guide the team to maximize sales both in-store and online.

You will lead by example, support MOD duties, and ensure adherence to policies while driving profitability and a positive brand experience for customers and co-workers alike.

Qualifications

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in a retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Ability to work a flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.
• Must be able to ascend/descend a ladder to retrieve and stock products.
• Must be able to stand and move around the store for prolonged periods to greet and assist customers.
• Must be able to frequently communicate with customers in person, electronically, and telephonically.
• Must be able to move merchandise, 50 pounds or more to and from stock room to sales floor.
• Must be able to operate a POS system and hand held devices efficiently and accurately.

Responsibilities

• Leads, supports and values customer selling in both the in store and online (ship to store) shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively greeting, re-engaging, educating, adding on and thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability.
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Leads by example, supports, and holds team accountable to all company policies and procedures.
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
• Perform other duties as needed

Skills

Communication skills

Customer selling experience

Leadership

People oriented

Sales driven

Education

High School Diploma or GED

College degree preferred

Tools

POS system

Job description

The Brand House Collective is seeking a Sales Leader who is customer-obsessed with strong product knowledge and presentation skills to execute store business plans. You will model exceptional customer interactions and guide the team to maximize sales both in-store and online.

You will lead by example, support MOD duties, and ensure adherence to policies while driving profitability and a positive brand experience for customers and co-workers alike.