Retail Sales Leader: Customer-Obsessed Coach

The Brand House Collective; Winchester (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Brand House Collective is seeking an experienced Sales Leader to drive outstanding customer experiences both in-store and online. You will model professional selling, train teammates, and execute store plans in collaboration with the Store Manager.

This role requires strong communication, relationship-building, and a hands-on approach to daily operations. You will lead by example, oversee merchandising presentation, promotions, and loyalty programs while maintaining a energetic,

Qualifications

• Retail management experience preferred.
• Strong communication skills and customer selling experience required.
• Energetic, people- and results-oriented with a drive to succeed.
• Able to work weekends, holidays, and evenings.
• Valid driver license and ability to transport company funds as needed.

Responsibilities

• Leads and supports customer selling in-store and online experiences.
• Builds a customer-obsessed culture focused on greeting, re-engagement, education, adding on, and thanking customers.
• Contributes to sales growth and store profitability.
• Reads cues to deliver exceptional in-store experiences.
• Educates customers on loyalty programs, promotions, and merchandise.
• Represents the brand professionally and ensures policy adherence.
• Handles opening/closing procedures and team supervision as MOD.
• Assists with freight processing, stockroom organization, and inventory accuracy.
• Champions Kirkland’s Home Values in daily interactions.
• Performs other duties as needed.

Skills

Strong communications

Customer selling experience

Energetic, people oriented

Team leadership

Retail store operations

Interpersonal savvy

Flexibility (weekends/holidays)

Education

High School Diploma or GED; college preferred

Job description

The Brand House Collective is seeking an experienced Sales Leader to drive outstanding customer experiences both in-store and online. You will model professional selling, train teammates, and execute store plans in collaboration with the Store Manager.

This role requires strong communication, relationship-building, and a hands-on approach to daily operations. You will lead by example, oversee merchandising presentation, promotions, and loyalty programs while maintaining a energetic,