Retail Sales Leader: Customer-Obsessed & Team Builder

The Brand House Collective; Amarillo (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

The Brand House Collective is seeking a Sales Leader who is customer obsessed with strong product knowledge and outstanding presentation skills. This role drives in-store and online experiences, supports the Store Manager, and models professional customer interactions to maximize sales.

You will guide the team, ensure adherence to store plans, and manage duties like opening/closing, stock, and POS operations, while delivering brand standards and a positive, results-driven culture.

Qualifications

• High School diploma or GED required; college preferred.
• Minimum 1 year of management experience in retail or service preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented with a drive to succeed.
• Valid driver’s license required.
• Ability to work weekends, holidays, and evenings.
• Ability to communicate clearly in writing and verbally.
• Must be able to stand and move around the store for prolonged periods.

Responsibilities

• Leads, supports and values customer selling in both the in store and online shopping experience.
• Leads and supports a customer obsessed culture that prioritizes selling behaviors by proactively Greeting, Re-engaging, Educating, Adding on and Thanking each customer.
• Understanding your role in sales growth and how you contribute and impact store profitability
• Has interpersonal savvy to read cues and respond appropriately to every customer to create an exceptional in store experience
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company by being a brand ambassador at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Leads by example, supports, and holds team accountable to all company policies and procedures
• Executes Manager on Duty (MOD) job responsibilities such as, but not limited to: opening/closing procedures, team supervision, figure eights, etc.
• Assists in freight processing, maintaining an organized stockroom, the execution of merchandise presentation directives, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• Perform other duties as needed

Skills

Retail management

Customer selling

Communication

Team leadership

Cash handling

Valid driver’s license

Education

High School diploma or GED

College preferred

Tools

POS system

Stock/Inventory

Job description

The Brand House Collective is seeking a Sales Leader who is customer obsessed with strong product knowledge and outstanding presentation skills. This role drives in-store and online experiences, supports the Store Manager, and models professional customer interactions to maximize sales.

You will guide the team, ensure adherence to store plans, and manage duties like opening/closing, stock, and POS operations, while delivering brand standards and a positive, results-driven culture.