Retail Sales Leader: Inspire Teams, Elevate Service

EXPRESS; Antioch (AL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 
/

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Express merchandise discount

Learn & Earn incentive program

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader for Nashville Outlets to drive floor and stockroom operations, train associates, and deliver outstanding in-store shopping experiences.

The role emphasizes coaching, product knowledge, and leadership to ensure efficient store performance and customer satisfaction. Experience in retail leadership and willingness to work nights/weekends are required.

Qualifications

• Previous retail experience preferred.
• Ability to effectively communicate with customers, peers and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer communication

Sales accountability

Team collaboration

Multitasking

Education

High School or GED

Tools

iPad

Point-of-sale (POS)

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader for Nashville Outlets to drive floor and stockroom operations, train associates, and deliver outstanding in-store shopping experiences.

The role emphasizes coaching, product knowledge, and leadership to ensure efficient store performance and customer satisfaction. Experience in retail leadership and willingness to work nights/weekends are required.