Retail Sales Leader: Elevate Teams & Customer Experience

EXPRESS; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company 0%

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount

Learn & Earn incentive program

Job summary

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join the West Towne Mall team and drive sales floor and stockroom operations while coaching associates for exceptional in-store experiences.

The role requires strong communication, a minimum of 1 year retail experience, and availability for nights and weekends. This is a full-time leadership position with competitive benefits and merchandise discounts.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Sales leadership

Communication

Team collaboration

Multitasking

Technology literacy

Education

High School Diploma or equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Retail Sales Leader to join the West Towne Mall team and drive sales floor and stockroom operations while coaching associates for exceptional in-store experiences.

The role requires strong communication, a minimum of 1 year retail experience, and availability for nights and weekends. This is a full-time leadership position with competitive benefits and merchandise discounts.