Retail Sales Leader — Elevate Customer Experience

EXPRESS; Franklin (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

401(k) and Roth 401(k)

Merchandise discount

Paid Time Off

Parental leave

Express merchandise discount

Learn & Earn incentive

Job summary

PHOENIX Retail, LLC (Express) is seeking a Retail Sales Leader to join the Cool Springs team in Franklin, TN. The role drives floor and stockroom operations while training associates and delivering a superior in-store shopping experience for customers.

Responsibilities include coaching teams, managing schedules, and ensuring smooth checkout and merchandise flow. The position emphasizes leadership in customer service, product knowledge, and adherence to store standards.

Qualifications

• Retail sales experience is preferred.
• Strong communication with customers, peers and supervisors.
• Able to multitask and manage multiple processes.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide on-the-spot coaching to store associates for efficient floor operations and customer service.
• Partner with Store Management to give feedback on performance.
• Train associates on store operations, product, policy, and procedures.
• Execute daily store operations and action plans to optimize results.
• Ensure appropriate associate coverage for a great customer experience.
• Oversee checkout experience and merchandise flow.
• Monitor customer service quality and schedule effectively.

Skills

Retail sales experience

Communication skills

Multitasking

Tech proficiency (iPad)

Point-of-sale (POS) familiarity

Education

High School or Equivalent

Tools

iPad

POS registers

Job description

PHOENIX Retail, LLC (Express) is seeking a Retail Sales Leader to join the Cool Springs team in Franklin, TN. The role drives floor and stockroom operations while training associates and delivering a superior in-store shopping experience for customers.

Responsibilities include coaching teams, managing schedules, and ensuring smooth checkout and merchandise flow. The position emphasizes leadership in customer service, product knowledge, and adherence to store standards.