Retail Sales Leader: Inspire Teams & In-Store Experience

EXPRESS; Sparks (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

PHOENIX Outlet@ Sparks Marina is seeking a Retail Sales Leader to drive store operations and customer experiences. You will coach associates, manage stockroom activities, and ensure effective floor coverage, checkout, and omni-channel processes.

The role requires strong communication, product knowledge, and the ability to train teams on policies and procedures. A focus on delivering exceptional service and brand standards is essential.

Qualifications

• Education: High School or Equivalent.
• Minimum 1 year of retail experience.
• Proficient with technology (iPad, POS registers).

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.

Skills

Customer service

Communication

Sales accountability

Team collaboration

Multitasking

Education

High School diploma or equivalent

Tools

iPad

POS registers

Job description

PHOENIX Outlet@ Sparks Marina is seeking a Retail Sales Leader to drive store operations and customer experiences. You will coach associates, manage stockroom activities, and ensure effective floor coverage, checkout, and omni-channel processes.

The role requires strong communication, product knowledge, and the ability to train teams on policies and procedures. A focus on delivering exceptional service and brand standards is essential.