Retail Sales Leader: Elevate Service & Store Ops

Michaels Stores; Davenport (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

The Michaels Companies Inc. in Davenport, FL seeks a Sales Manager to lead a high-performing selling culture across the store and drive strong sales and customer experience. You will oversee front-end operations, service standards, and daily execution of store programs.

Responsibilities include coaching staff, ensuring SOP compliance, managing POS and checkout flows, and promoting loyalty programs while delivering results through effective leadership and omni-channel execution.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and support store sales and service operations to meet KPIs.
• Coach team on Customer Experience and selling behaviors.
• Ensure compliance with SOPs and company programs.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee front-end operations and POS systems.
• Promote Loyalty Rewards and MCC/Extend services.
• Drive omni-channel fulfillment including BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer service coaching

Sales performance

Team leadership

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Davenport, FL seeks a Sales Manager to lead a high-performing selling culture across the store and drive strong sales and customer experience. You will oversee front-end operations, service standards, and daily execution of store programs.

Responsibilities include coaching staff, ensuring SOP compliance, managing POS and checkout flows, and promoting loyalty programs while delivering results through effective leadership and omni-channel execution.