Store Sales Leader: Elevate Customer Experience & Growth

Michaels Stores; Brandon (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager for our Tampa-Brandon, FL store. This role leads a high-performing selling culture, driving sales results and delivering an engaging customer experience through front-end and service operations.

Responsibilities include coaching, daily leadership, and ensuring brand standards, SOPs, and operational excellence across POS, loyalty programs, and omni-channel services like BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Experience leading SOPs and company programs.
• Strong customer-focused coaching and mentoring.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Coach team on Customer Experience and selling behaviors.
• Provide Manager-on-Duty coverage and store leadership.
• Oversee POS and Self-Checkout operations.
• Drive omni-channel services such as BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program to drive retention.
• Protect assets and reduce shrink through awareness and procedures.
• Train and develop team across departments.

Skills

Retail leadership

Customer experience

Coaching & development

Operations management

Tools

POS systems

Self-checkout

Job description

The Michaels Companies, Inc. is seeking a Sales Manager for our Tampa-Brandon, FL store. This role leads a high-performing selling culture, driving sales results and delivering an engaging customer experience through front-end and service operations.

Responsibilities include coaching, daily leadership, and ensuring brand standards, SOPs, and operational excellence across POS, loyalty programs, and omni-channel services like BOPIS and Same Day Delivery.